Delivery of Products

Delivery of Products


Address:  Delivery of the Products shall be made to the address you specify in your Order either by Seller or by PHMall (or its agents) on behalf of Seller.


Shipping & packing charges:  Shipping and packing charges shall be as set out in the Order.


Tracking:  You may track the status of the delivery at the "Order Tracking" page of the Platform.


Delivery time frame:  You acknowledge that delivery of the Products is subject to availability of the Products.  Seller will make every reasonable effort to deliver the Product to you within the delivery time frame stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates.  All delivery time frames given are estimates only and delays can occur.  If the delivery of your Product is delayed, Seller will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available to Seller.  The time for delivery shall not be of the essence, and Seller (nor any of its agents) shall not be liable for any delay in delivery whatsoever caused.


Deemed receipt;  In the event you do not receive the Product by the projected delivery date and provided that you inform PHmall within 3 days immediately from such projected delivery date, Seller will try, to the best of Seller's ability, to locate and deliver the Product.  If PHmall does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product subject to your rights under Philippine law.


Customer's failure to take delivery:  If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer's reasonable control or by reason of Seller's fault) then without prejudice to any other right or remedy available to Seller, Seller may terminate the Customer Contract.

Customer service center

Service time:7 x 24 hours a day service

E-mail:[email protected]

Fax:+63 (02) 6627777

Phone:+63 (02) 6620000

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